• What happens if a customer has not received their order?

  What happens if a customer has not received their order? It can happen that an order does not arrive with the customer as expected. In that case, we follow the procedure below: Report within 5 days If the customer has not received the order, this must be reported to us within 5 days after the expected delivery date. Unfortunately, reports submitted later than this cannot be processed. Customer check Always ask your customer to first check whether the package may have been: DFew readers

• Public Holidays

  Public Holidays in the Netherlands, Belgium, and Germany When planning orders and deliveries, it is important to take official public holidays into account. On these days, many companies, carriers, and institutions are (partially) closed or operate with adjusted schedules. Below is an overview of the main public holidays in the Netherlands, Belgium, and Germany, listed in chronological order tFew readers

• Package Returned by DHL

  What happens if a package is returned by DHL? If a package is returned to us by DHL, we handle it as follows: Package inspection As soon as the returned package arrives at our facility, we carefully inspect it and determine the reason for the return. Investigation with DHL In many cases, we open a case with DHL to initiate an official investigation. The outcome is usually received within 5 to 10 business days. Reasons for return Packages can be returned for several reasons,Few readers

• Shipping Time

  What is the shipping time? When you place an order, you want to know when to expect it. Below, we explain how our processing time and shipping time are structured, so you know exactly what to expect. Processing Time Before an order is shipped, we first need time to process and produce it. Since all our items are custom-made or personalized, our processing time is 3 to 5 business days. If a neck label is added to the clothing, the processing time will be extended by 1 to 2 additioFew readers

• Returns Handling

  Can I return my order? Because our products are specially personalized for you, it is unfortunately not possible to return orders. Each item is custom-made and printed with your chosen design, color, or size. This makes the product unique and therefore not resellable. For this reason, we cannot accept returns as is often the case with standard (non-personalized) products. What is possible? Storing returns in our inventory We understand that customers may still want to return a product,Few readers

• Order Could Not Be Delivered to the Customer

  What happens if an order cannot be delivered to the customer? Sometimes it may occur that an order cannot be delivered to the customer. This can happen for various reasons, such as the customer not being at home or the package not being collected in time from a service point. What happens to return shipments? When a package is returned, we receive it from carriers such as DHL or Spring. Please note that this may take several days, or sometimes longer, depending on the carrier and the dFew readers

• Shipping Methods

  Shipping Methods At Promio, you can choose from different shipping methods depending on the destination country and your preference. Below is an overview of the options we offer: NL Courier – Shipping via DHL, available only for delivery addresses in the Netherlands. BE Courier – Shipping via DHL, available only for delivery addresses in Belgium. Europe Tracked – Shipping via Spring, for destinations within Europe. Canada Tracked – Shipping via Spring, for destinationFew readers

• Order is Taking Longer Than Expected

  The order is taking longer than expected, what should I do? Although we do everything we can to ship and deliver orders as quickly as possible, it may sometimes happen that a shipment takes longer than expected. This occurs especially during busy periods, such as holidays or peak seasons (Christmas, Black Friday, King’s Day, Easter), when carriers experience higher volumes. What can you do? 1. Check the tracking information Once your order has been shipped, you will receive a TracFew readers