• How do I create a brand?

  After creating an account with Promio and activating the connection to your webshop, you can start creating the brands you want to offer. Products can be organized and offered per brand. When the connection is activated, a “Default” brand is automatically created. You can customize this brand as needed. In the left-hand menu, you will find the option “Brands.” Click on the arrow next to the “Default” brand and select “Manage.” ![](https://storage.crisp.chat/users/helpdesk/website/-Some readers

• Request for a Different Product

  Request for a Different Product Although we offer a wide range of products, it is possible that you are looking for a specific item that is not currently included in our assortment. In that case, you can send us an email at info@promio.nl with your request and the desired specifications. We will carefully review your request and assess whether it is possible to add the product to our assortment. If this is feasible, we will contact you to discuss the available options.Few readers

• Adding a Custom Neck Label

  Adding a Custom Neck Label How can I add a custom neck label to an order? First, you need to create a brand in which you can set up your own branding and labels. See: How do I create a brand? Once your brand is created, a tab called “Labels” will become available on the brand page. In this tab, you can upload your custom neck label. The maximum size for a neck label is 8 cm wide × 8 cm high (300 DPI). It is important to use this maximum size when creating your design. **UploaFew readers

• Adding a Packing Slip

  Adding a Packing Slip After completing the steps in “Creating a Brand,” you can now add a personalized packing slip. You can do this by clicking on “Packing Slip.” Here, you can customize the packing slip to match your brand. Product Names on the Packing Slip: How Does It Work? The product names shown on the packing slip depend on how the order is placed. **Orders via a ConnectFew readers

• Start your own clothing line or Brand

  Start Your Own Clothing Line or Brand You can launch your own brand with Promio in 5 simple steps: Step 1: Create an Account Go to www.promio.nl and click Register in the top right corner Fill in your details and create an account — completely free of obligation Step 2: Create Your Designs Prepare your designs for printing using tools such as Photoshop or Canva Make sure your designs meet the required specifications, including the correct dimensions and resolutionFew readers

• Custom order packaging

  Custom Order Packaging When you place an order with us, we always ensure that your products are packed neatly and securely. In most cases, we use standard plain shipping bags. These bags are durable and ideal for clothing items such as T-shirts or smaller products. If an order does not fit in a shipping bag, we switch to a cardboard box. This way, you can always be sure that your order arrives safely and undamaged at your customer’s address. Option to Use Your Own PackagingFew readers

• Which Brand Fits My Clothing Brand?

  Which Brand Fits My Clothing Brand? Choosing a clothing brand is more than just a practical decision. The brand you select directly contributes to your brand’s identity, quality, and positioning. Whether you aim for a premium look, a sustainable approach, or an affordable and accessible line, the right brand reinforces the story you want to tell. Within our assortment, you will find various brands, each with their own characteristics in terms of fit, materials, price level, and overall stylFew readers

• Returns

  Can I return my order? Because our products are made specifically for you, it is unfortunately not possible to return orders. Each item is produced on demand and customized with your chosen design, color, and size. This makes every product unique and therefore not suitable for resale. For this reason, we cannot accept returns as is common with standard (non-personalized) products. What Is Possible? Storing Returns in Your Stock We understand that customers may still want to retuFew readers