• My customer has a complaint, what should I do?

  My customer has a complaint, what should I do? It’s of course unfortunate when a customer is not satisfied. At Promio, we are happy to assist you with complaints related to undelivered or defective products. How does it work? Customers contact you As a webshop owner, you are the first point of contact for your customers. They will inform you if an order does not meet their expectations. Reporting damage to Promio Complaints about damaged or defective products can be submitted to usFew readers

• Defective Order

  Defective Order What if the product is defective? Although we always produce and package our products with care, it can unfortunately happen that a product arrives damaged or defective. In that case, we follow the procedure below: Report within 5 days Any defect or damage must be reported to us within 5 days after delivery. Unfortunately, reports submitted later than this cannot be processed. Required photos To properly assess the complaint and resolve the issue quickly,Few readers