VAT for Print on Demand

We are a Dutch company, which means Dutch VAT rules apply to all orders placed with us.

Why do you pay VAT? VAT is charged on all our products. This is a statutory tax that we are required to pay to the Dutch tax authorities. VAT is therefore always included in the total price or listed separately on the invoice. For private customers, nothing changes: the price you see includes VAT.

VAT for business customers Are you a business customer based in the Netherlands? ➡️ You will always be charged VAT on your order. In many cases, this VAT can be included in your own VAT return, provided you are VAT-registered.

VAT reverse charge (Belgium and EU) There is an exception for Belgian businesses and other EU companies: Are you ordering as a business from Belgium (or another EU country)? And do you have a valid VAT number? In some cases, VAT can be reverse charged. This means we can invoice the order without Dutch VAT, and you account for the VAT in your own country. 👉 Important: This is only possible if we receive and can verify a valid VAT number before placing a new order. It will then be added to your account.

Important to know

We are required to charge Dutch VAT by default
VAT always applies unless a valid reverse-charge arrangement is in place
For EU businesses (such as Belgium), VAT can be reverse charged with a valid VAT number
If in doubt, always consult your accountant or financial advisor

Question 2

How do I create a brand?

Accepted Answer

After creating an account with Promio and activating the connection to your webshop, you can start creating the brands you want to offer. Products can be organized and offered per brand. When the connection is activated, a “Default” brand is automatically created. You can customize this brand as needed. In the left-hand menu, you will find the option “Brands.” Click on the arrow next to the “Default” brand and select “Manage.”

Brand Settings In the Brand tab, you can:

Upload your company logo
Fill in your contact details

Additional Features The option to upload custom packing slips and labels will be made available soon. Orders placed through the fulfillment solution are always shipped without branding. The name “Promio” will not appear anywhere on the shipment.

Question 3

Request for a Different Product

Accepted Answer

Request for a Different Product

Although we offer a wide range of products, it is possible that you are looking for a specific item that is not currently included in our assortment. In that case, you can send us an email at info@promio.nl with your request and the desired specifications. We will carefully review your request and assess whether it is possible to add the product to our assortment. If this is feasible, we will contact you to discuss the available options.

Question 4

DTF Printing

Accepted Answer

What is DTF printing?

DTF printing (Direct to Film) is a modern and versatile printing technique that allows high-quality designs to be applied to almost any type of textile. In addition to standard cotton or cotton blends, DTF can be used on a wide range of fabrics, including polyester, nylon, softshell, and traditional cotton. The design is first printed onto a special film and then transferred onto the fabric using heat and pressure. The result is a vibrant, sharp print with rich colors and fine details. The print sits slightly on top of the fabric, creating a bold and professional finish.

What Can You Expect?

Sharp prints with vibrant colors and fine details
Wide applicability: suitable for cotton, polyester, nylon, softshell, and more
Strong and flexible: the print has slight stretch and resists cracking
Durable results: maintains quality with normal use and washing (30°C)
Eye-catching appearance: the print sits slightly on top of the fabric for a professional effect

How Does DTF Printing Work? The DTF process consists of several precise steps: 1. Creating the Design The design is digitally prepared and optimized for printing, ensuring accurate colors, resolution, and detail. 2. Printing on Transfer Film The design is printed using water-based inks onto a special PET transfer film. This film is heat-resistant and ensures sharp transfer qual

Question 5

Sublimation

Accepted Answer

Sublimation Printing

Sublimation is a high-quality printing technique where a design is permanently infused into the coating of a product using heat. Unlike regular printing methods, the ink does not sit on top of the surface but becomes part of the material itself.

Key Advantages

Extremely durable → The print is scratch-resistant and does not wear off because the ink is embedded into the product
Sharp full-color results → Ideal for photos, colorful logos, and fine details
Seamless finish → No texture or layers; the surface remains smooth and glossy
Dishwasher-safe → Your design stays vibrant even after many washes ⚠️ Note: Enamel mugs are not suitable for the dishwasher or microwave.

How Does It Work? Your design is first printed onto special transfer paper and then applied to the product using a heat press. The heat allows the ink to penetrate deeply into the coating of the product. The result? A permanent, sharp, and vibrant print that lasts for years.

In Short Sublimation is the perfect choice for personal gifts and professional corporate merchandise that need to stay beautiful over time.

Question 6

DTG Printing

Accepted Answer

What is DTG printing?

DTG printing (Direct to Garment) is a modern printing technique where a design is printed directly onto a garment. The ink is absorbed into the fabric, resulting in a soft, high-quality print. Using a specialized printer, water-based ink is applied directly to the textile. This ink penetrates deeply into the fibers, making the print part of the fabric rather than sitting on top of it.

What Can You Expect?

Photo-quality prints with very high resolution and smooth color gradients
A soft and breathable finish — you can barely feel the print
Perfect for detailed designs such as photos and illustrations
Durable results that stay vibrant even after repeated washing

How Does DTG Printing Work? The DTG process consists of several precise steps that together create a professional end result: Pre-treatment of the Garment The textile is treated with a special pre-treatment liquid. This layer ensures better ink adhesion and allows the colors to appear more vivid. Printing the Design The garment is carefully positioned on the printer platen. The design is then printed directly onto the fabric using water-based ink. The printer uses highly precise printheads, allowing even the smallest details to be reproduced sharply. Curing the Print After printing, the garment is heated — using a heat tunnel — so the ink bonds permanently with t

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