My customer wants to exchange an item, how does that work?

Unfortunately, exchanges are not possible with us. This is because we exclusively work with personalized products.
Each item is specially made to order for your customer and printed with the chosen design, color, and size.
This makes every product unique and therefore not resellable.
For this reason, we cannot process exchanges or returns in the same way as standard (non-personalized) products.

What is possible? Storing returns in your inventory with us

We understand that situations may arise where a customer wants to return a product, for example if the size doesn’t fit or the item does not meet expectations. To support you, we offer the option to store returned items in your inventory with us. Here’s how it works:

• Customer submits the return to you

You are and remain the point of contact for your customer. All return requests therefore go through you.

• Return shipment to our address

You will receive a shipping address from us where the customer can send the item. Once we receive the return, we set it aside and add it to your inventory.

• Inventory management is your responsibility

Important: we do not actively track your inventory. You keep your own record of which items are stored with us, including details such as size, color, and design.

• Reorders using stored inventory

If the exact same product (same size, color, and design) is ordered again later, just let us know. We will ship the item directly from your inventory to the customer.

• Shipping costs

In this case, you only pay for the shipping costs of the new shipment.

Why do we work this way?

Because each product is personalized, returns and exchanges are difficult to process. With this solution, you don’t have to store or reship returns yourself, but can still use returned items efficiently for future orders. This saves time and minimizes your losses.

Updated on: 03/07/2026