> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.promio.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Pick up

# Pickup


**“Shipped” also means ready for pickup**

When the status of your order shows **“Shipped”**, it means that the item is ready for pickup.
In this case, you will not receive tracking information, as the package is not shipped by post. Instead, it will be ready for you at our location.

Pickup is available on business days between **9:00 AM and 5:00 PM** at the following address:
**Zinkstraat 1, 4823 AD Breda**.

*Our location is closed on weekends and public holidays, and orders cannot be collected during those times.*