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# Package Returned by DHL

# What happens if a package is returned by DHL?

If a package is returned to us by DHL, we handle it as follows:

**Package inspection**
As soon as the returned package arrives at our facility, we carefully inspect it and determine the reason for the return.

**Investigation with DHL**
In many cases, we open a case with DHL to initiate an official investigation. The outcome is usually received within **5 to 10 business days**.

**Reasons for return**
Packages can be returned for several reasons, for example:
* The recipient was not at home during multiple delivery attempts
* The address was incorrect or incomplete
* The package was not collected in time from a pickup point or parcel locker

**Reshipping**
If it is determined that the package was returned for one of the reasons mentioned above, we can resend it. 
Please note that **additional shipping costs will apply**.

**Contact with you**
We will always contact you to review the situation together and determine the best next step.