> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.promio.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Order Statuses

# Order Statuses

To give you clear insight into the progress of your order, we use different order statuses. 
Below, each status is explained within the production process.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/9/5/7795d7eea232ec00/image_1xvpjpj.png)


**Created**
The order has been received but not yet paid. The order will only be processed once the payment has been received.


**Paid**
The payment has been received and your order is now being processed. The order will be scheduled for production.


**Stock Allocation**
This is the longest stage. The item has been purchased and, once it arrives, it will be sorted and prepared for production.


**Printing**
Your order is currently in production. The product is almost ready and will soon be prepared for shipment.


**Quality Control**
The products have been printed and are ready for quality inspection.
After successfully passing this check, the products will be packed and shipped.


**Internal Order Query**
An issue has been identified with your order, such as missing information (e.g. a house number) or a problem with the design.
Our customer service team will contact you to verify and resolve the issue.


**Shipped (Paid or Unpaid)**
The order has been shipped. You will receive a **Track & Trace** email from the courier, allowing you to track your shipment and receive it shortly.
If you have chosen to pick up your order, the status will also be set to **Shipped**. In this case, you will not receive tracking information, but you will know that your order is ready for collection.
Pickup is available on business days between **09:00 and 17:00**.
*We are closed on weekends and public holidays.*