> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.promio.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Designing a Mug

# Design Placement for mugs
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/9/5/7795d7eea232ec00/image_ar8t4f.png)


You can choose where your design will be printed on the mug:
* **Left of the handle** → Often chosen if you want the logo or text to be visible for a right-handed user
* **Right of the handle** → Ideal if you want the design to be visible for a left-handed user
* **Centered opposite the handle** → The design is placed directly opposite the handle and is clearly visible while drinking
* **Panoramic (full wrap design)** → Your design covers a large portion of the mug (within the print area boundaries)
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/9/5/7795d7eea232ec00/image_r097fp.png)


**Tips**
* Keep a **5 mm margin** within the print area to prevent important elements like text or logos from being too close to the edge or cut off
* Use **bright, high-contrast colors**
* **White is not a printable color** on mugs — white areas will always appear as the color of the mug itself
* Always use a resolution of **300 DPI** to ensure a sharp print
* Do **not** mirror your design — we will process the artwork correctly for printing


**Understanding the Print Area**
The mug print area can be divided into **three equal sections**:
* The **green areas** represent the visible sides of the mug when held in the left or right hand
* The **blue area** is located directly opposite the handle
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/9/5/7795d7eea232ec00/image_1bwxg3h.png)


**Matching Mug Colors with Your Design**

There are three types of colored mugs available:
* **Rim & handle colored**
* **Inside & handle colored**
* **Inside only colored**
All three versions are available in **10 fixed colors**:
* Black
* Navy
* Light Blue
* Dark Green
* Light Green
* Pink
* Yellow
* Red
* Burgundy
* Orange
⚠️ These colors are fixed and cannot be adjusted. However, you can match your design colors using the corresponding color codes.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/9/5/7795d7eea232ec00/image_1t1duoj.png)


**File Requirements**
For the best results, upload your design:
* In **300 DPI resolution**
* In **RGB color mode**
* As a **JPG or PNG file**
 